Cameo Global Establishes Three HCS Data Centers
HCS data centers will support the cloud business collaboration platform, CloudBlu™
Cameo Global, the premier provider of hosted collaboration solutions, now has three Tier 3 certified data centers in place in the United States and Belgium to support CloudBlu™, their exclusive cloud-based communications platform. With these highly secure data centers, Cameo Global delivers top-notch unified communications, voice, contact center and video to customers worldwide.
CloudBlu’s™ international data centers will allow customers to partner with Cameo Global as a single, omni-channel vendor, to manage the contact center and collaboration solutions, which is a major advantage in customer care. According to a recent Gartner report, “Critical Capabilities for Contact Center Infrastructure,” “The most effective contact center infrastructure solutions come from a single supplier, with a single software stack that orchestrates contact center components to manage all types of multimedia sessions through one interaction flow.”
CloudBlu™ is built on a Cisco Powered Hosted Collaboration Solution (HCS) infrastructure. The three data centers deliver the best-in-class CloudBlu™ and are optimized for service provider services on a Cisco Validated Design that is confirmed by regular Cisco audits of the architecture and services.
“We have created a comprehensive collaboration platform for businesses worldwide with CloudBlu™,” said Executive Vice President and Chief Technology Officer Mark Handermann. “Just as CloudBlu™ exceeds expectations, so does the infrastructure and architecture, which is extremely solid and secure.”
For clients who entrust their collaboration needs with Cameo Global, the three international data centers each has redundant power, HVAC and high levels of security. Additionally, the data centers that provide CloudBlu™ to worldwide business leaders have redundant public switched telephone network (PSTN and SIP) connectivity and dual network infrastructure between each center to ensure critical communications paths remain open and accessible.
“Delivering anything less than consistent, high-quality service to our customers is not an option,” said Cloud Practice Manager Matt Jackels. “With CloudBlu™ and its hardened infrastructure, our customers experience Cisco Unified Communications, workforce management, quality monitoring, automatic speech recognition, text-to-speech and omni-channel solutions securely, affordably and without interruption.”
Even with three HCS data centers already in place and satisfied customers worldwide, Cameo Global is not slowing or resting on their laurels. The company has plans to continue to expand their data center locations in the future. This is just the beginning for the hosted collaboration experts.