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Cloud Contact Centers for Enterprise
CloudBlu™ for contact centers is a dynamic and highly resilient contact center platform that delivers the full range of customer care applications, including self-service, multi-channel and outbound communication. By using CloudBlu™, clients can focus on delivering business results while Cameo executes on the technology.
Based on Cisco’s market leading Hosted Collaboration Solution (HCS), CloudBlu™ brings the most advanced applications to your clients and removes the burden of managing major changes, upgrades and costly maintenance renewals from your IT team. By wrapping this all up in a monthly subscription service, clients can now seamlessly manage both the operations and financial spend.
We have significant experience in healthcare, insurance, retail and manufacturing verticals, and can orchestrate integrations with your existing CRM to deliver a powerful and dynamic customer care experience. Our consulting engineering team will be dedicated to work with your staff to ensure your business objectives are met today, while setting up a plan to leverage tomorrow’s future customer care solutions.
More features without the headaches
Powerful Feature Rich IVR
Open standards platform that delivers personalized self-service providing a seamless customer experience.
Utilize email, web chat, video, mobile, or social to communicate with your clients the way they want to interact.
CloudBlu™ is a certified Cisco HCS Cloud product which means Cameo Global owns and operates a solution that has been fully audited and approved by Cisco. As a Cisco Master Cloud Service & ATP partner, Cameo is uniquely positioned to deliver customer care.
Active-Active datacenters ensure a highly redundant architecture for both the applications and voice infrastructure. Clients have the option to maintain existing dial plan and service providers, or we can include the voice services in our monthly subscription model. Porting your numbers is a choice, not a requirement.
Security and compliance isn’t a nice add-on, it’s a requirement for many businesses. Cameo Global invests heavily to ensure our client’s information is protected. CloudBlu™ is PCI, HIPPA & SOC II compliant.
Eliminate the upfront capital expense and convert to a monthly subscription model that combines the Automated Call Distributor (ACD), maintenance, and upgrades all in a single payment.
CloudBlu™ allows you to set up agents anywhere in the world to service your clients. Whether in a contact center, remote sales office, outsourcer, or work-at-home, Cameo can deliver a secure agent experience.
Dynamic Reporting Platform
Industry leading reporting and administration allows you to easily set up both real time and historic reporting.
At Cameo Global we have a team of engineers who discover and develop software that drives CloudBluTM contact center profits and increase functionality. ContactCX™ is Cameo Global’s suite of contact center software apps built from the ground up to improve customer experience and drive bottom line growth. ContactCX™ is proprietary software only available to Cameo Global customers, find out more on our Contact Center Software Page.
Market leading Outbound multi-channel predictive dialer and campaign manager. Integrates tightly with both UCCX & UCCE.
OutboundCX is an accelerated omnichannel campaign management and fulfillment application. Easily and instantly run and manage outbound voice, email, and SMS campaigns. With built-in automation, running campaigns has never been more efficient. Plus, an intuitive reporting back end shows campaign results in real-time as they’re carried out.
Cost effective CRM and Cisco agent desktop connectors available for applications including Salesforce, and Microsoft Dynamics.
Gauge customer satisfaction with computer-aided voice, SMS, and email surveys.
Mobile number look up and customer validation with inbound and outbound SMS message integration.
Full feature and custom reporting
Queuing in the Cloud or customer site
Intelligent contact routing with Cisco Precision Routing
- Scalable from 20 to 12,000 agents
- At-home agent support
- Basic Installation