CloudBluTM Contact Center

Feature Rich Contact Centers
Priced to Beat the Competition

Overview

Complete contact centers designed for the cloud. Better features, greater availability, lower cost.

Benefits

Spend less per agent with more flexibility. Pay a flat monthly rate with no hidden cost.

Software

Outbound engagement, reporting, SMS, omni-channel, and survey software only available from Cameo Global.

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Product Overview

Cloud Contact Centers for Enterprise

CloudBlu™ for contact centers is a dynamic and highly resilient contact center platform that delivers the full range of customer care applications, including self-service, multi-channel and outbound communication. By using CloudBlu™, clients can focus on delivering business results while Cameo executes on the technology.

Based on Cisco’s market leading Hosted Collaboration Solution (HCS), CloudBlu™ brings the most advanced applications to your clients and removes the burden of managing major changes, upgrades and costly maintenance renewals from your IT team. By wrapping this all up in a monthly subscription service, clients can now seamlessly manage both the operations and financial spend.

We have significant experience in healthcare, insurance, retail and manufacturing verticals, and can orchestrate integrations with your existing CRM to deliver a powerful and dynamic customer care experience. Our consulting engineering team will be dedicated to work with your staff to ensure your business objectives are met today, while setting up a plan to leverage tomorrow’s future customer care solutions.

cloudblue contact center illustration

Benefits

More features without the headaches

Powerful Feature Rich IVR

Open standards platform that delivers personalized self-service providing a seamless customer experience.

Omni-Channel Communication

Utilize email, web chat, video, mobile, or social to communicate with your clients the way they want to interact.

Cisco Powered

CloudBlu™ is a certified Cisco HCS Cloud product which means Cameo Global owns and operates a solution that has been fully audited and approved by Cisco. As a Cisco Master Cloud Service & ATP partner, Cameo is uniquely positioned to deliver customer care.

Redundant Networks

Active-Active datacenters ensure a highly redundant architecture for both the applications and voice infrastructure. Clients have the option to maintain existing dial plan and service providers, or we can include the voice services in our monthly subscription model.  Porting your numbers is a choice, not a requirement.

Security Certified

Security and compliance isn’t a nice add-on, it’s a requirement for many businesses. Cameo Global invests heavily to ensure our client’s information is protected. CloudBlu™ is PCI, HIPPA & SOC II compliant.

Capex-to-Opex

Eliminate the upfront capital expense and convert to a monthly subscription model that combines the Automated Call Distributor (ACD), maintenance, and upgrades all in a single payment.

Virtual Agents

CloudBlu™ allows you to set up agents anywhere in the world to service your clients. Whether in a contact center, remote sales office, outsourcer, or work-at-home, Cameo can deliver a secure agent experience.

Dynamic Reporting Platform

Industry leading reporting and administration allows you to easily set up both real time and historic reporting.

At Cameo Global we have a team of engineers who discover and develop software that drives CloudBluTM contact center profits and increase functionality. ContactCX™ is Cameo Global’s suite of contact center software apps built from the ground up to improve customer experience and drive bottom line growth. ContactCX™ is proprietary software only available to Cameo Global customers, find out more on our Contact Center Software Page.

Outbound_whiteOutboundCX

Market leading Outbound multi-channel predictive dialer and campaign manager. Integrates tightly with both UCCX & UCCE.

OutboundCX is an accelerated omnichannel campaign management and fulfillment application. Easily and instantly run and manage outbound voice, email, and SMS campaigns. With built-in automation, running campaigns has never been more efficient. Plus, an intuitive reporting back end shows campaign results in real-time as they’re carried out.

Connect_whiteConnectCX

Cost effective CRM and Cisco agent desktop connectors available for applications including Salesforce, and Microsoft Dynamics.

ConnectCX unifies customer service software with your CRM application. Agents can handle inbound omnichannel support requests from within your CRM application. Combining applications saves support agents time and boosts productivity.

Survey_whiteSurveyCX

Gauge customer satisfaction with computer-aided voice, SMS, and email surveys.

SuveyCX can be setup to run surveys with or without agent intervention. Smooth out customer pain points and draw actionable insights from customer driven statistics. Take the guess work out of customer satisfaction and provide the best service possible.

SMS_whiteMessageCX

Mobile number look up and customer validation with inbound and outbound SMS message integration.

MessageCX provides agents with up to date customer information based on mobile phone numbers. MessageCX also integrates SMS messages with any form of customer/ agent contact, streamlining points of customer interaction and minimizing average contact length.

 

Contact Center

$97.95 user/month*
  • Full feature and custom reporting
  • Queuing in the Cloud or customer site
  • Intelligent contact routing with Cisco Precision Routing
  • Scalable from 20 to 12,000 agents
  • At-home agent support
  • Basic Installation

*Based on 60 month contracts