Our Cisco powered collaboration infrastructure, built and managed to deliver world class Communication as a Service.
“Customer service is an important cornerstone to our relationship with our customers and with Cameo Global, we are able to deliver highly responsive customer support services.”
- Wes Wilson, Vice President Technology Services, Talbots
“Forward-thinking IT departments are using the cloud as a transformative engine, helping them transition from tactical systems administrators to strategic service brokers.”
- John Chambers, Chairman and CEO, Cisco
Cloud Business Benefits
Have You Considered…?
Customer behavior revolves around the journey a customer takes to
make a product decision. It includes processes a customer chooses, consumes, and disposes of products and services.
Customer Experience Journey
The CloudBlu™ platform is built to improve the customer journey by leveraging multiple channels of communication, robust speech analytics, and reporting tools enabling a clear view of your customer.
Customer experience requirements are changing moment to moment with the additions of channels such as social media, video, email, webchat, SMS, and IVR self service. This requires new applications to track analytics while constantly keeping an eye out for new devices and technologies that are reshaping the landscape.
A shift to the customer experience model can allow your business to acquire more information from customers that could be used to improve operations and achieve greater business results.
Does your customer
adapt to the