Business Collaboration Solutions

Engage with your customers
to deliver a better experience!

“Customer service is an important cornerstone to our relationship with our customers and with Cameo Global, we are able to deliver highly responsive customer support services.”

- Wes Wilson, Vice President Technology Services, Talbots

What’s Inside?

A Cisco Powered cloud collaboration solution to optimize user experience.

Voice

Voicemail

TelePresence/Video

Contact Center

WorkstationOperator4_crop

Unified Communications

Instant Messaging

Speech and Desktop Analytics

Technical Support

CloudBlu™ includes but is not limited to

  • Voice/VoIP

    Enhance your enterprise class voice with our IP Telephony. Utilize Voice over Internet Protocol (VoIP) to enhance functionality and sound clarity for your end-users and customers.

  • Voice Mail

    Our enterprise voice-messaging platform allows you to access your messages from any device, at any time. Leverage your IP phone, soft client, PC, or mobile device to quickly and easily retrieve voice mail.

  • TelePresence/Video Conferencing

    Enable next generation video communications by tightly integrating your end-to-end TelePresence platform. We can enhance anything from small desktop video monitors to large room systems.

  • Contact Center

    Leverage CloudBlu’s™ powerful Cisco UCCE contact center platform to enhance your customer experience with a full suite of contact center applications including ACD, IVR, analytics, recording, screen capture, WFM, web-based agent desktops, email, web chat, outbound dialing, ASR/TTS, and more.

  • Other Unified Communication Applications

    Leverage our easy-to-use management portal, instant messaging/Jabber, Auto Attendant, social media, Speechview, and more to enable business productivity.

“Forward-thinking IT departments are using the cloud as a transformative engine, helping them transition from tactical systems administrators to strategic service brokers.”

- John Chambers, Chairman and CEO, Cisco

Cloud Business Benefits

  • Grants instant, transparent access to new technologies
  • Enables faster time-to-benefit
  • Converts CAPEX to OPEX
  • Accelerates business strategy and improves reliability
  • Available anywhere in the world you do business
  • Built on a stable, hardened infrastructure
  • Reduces data center and real estate costs
  • Scales from 25 seats to 1000’s of seats

Have You Considered…?

ServiceSelectionCalc
  • Maximizing your budget
  • Scaling resources
  • Automated self-service tools
  • Increasing brand value
  • Enabling business initiatives
  • Leveraging advanced technology
  • Improving productivity
  • Utilizing mobile & social channels
  • A SaaS subscription model
  • Access to experts

Customer behavior revolves around the journey a customer takes to
make a product decision. It includes processes a customer chooses, consumes, and disposes of products and services.

Customer Experience Journey

The CloudBlu™ platform is built to improve the customer journey by leveraging multiple channels of communication, robust speech analytics, and reporting tools enabling a clear view of your customer.

Customer experience requirements are changing moment to moment with the additions of channels such as social media, video, email, webchat, SMS, and IVR self service. This requires new applications to track analytics while constantly keeping an eye out for new devices and technologies that are reshaping the landscape.

A shift to the customer experience model can allow your business to acquire more information from customers that could be used to improve operations and achieve greater business results.

Does your customer

engagement plan

adapt to the

changing landscape

of communication

channels?

Resilient Architecture & Security

Building on a stable, hardened infrastructure then adding multiple layers of redundancy to ensure your mandatory uptime.

Geo Global Redundancy –

All CloudBlu™ installations come with active-active
failover ensuring uptime in the event of a network outage
  • MPLS carrier redundancy
  • PSTN carrier redundancy for 800 numbers
  • Firewalls – Multi-layer firewall protection
  • Routers – Configured for automatic active-active failover
  • Switches – Multiple switches deployed to eliminate single points of failure

Controlled operating system and software updates

  • VLAN network segregation
  • Secure site-to-site virtual private network

Certifications for datacenters

  • SSAE 16/ISAE 3402 Certification
  • SOC 1 & 2, type 1 compliant
  • PCI-DSS3.1
  • HIPAA certified
  • TRUSTe Safe Harbor Seal