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ConnectCXTM puts inbound call handling inside Salesforce CRM
With ConnectCXTM contact center agents can answer support calls from within Salesforce. ConnectCXTM gives your contact center agents the ability to provide a full customer experience for clients without having to click in and out of Salesforce and into other contact center apps.
Integrating Cisco call center software with Salesforce gives agents a rounded view of the customer they’re interacting with...READ MORE
Embedding points of customer contact within your Salesforce application gives agents the ability to coherently handle any form of customer interaction, while having the tools available to improve efficiency and optimize customer experience…READ LESS
• Expanded Salesforce functions
• Automatic logging
• One-click dialing
• Full telephony functions
• Screen pops
• Real-time control
• Proven architecture
Cost effective multichannel contact center integration with leading CRM vendors
Integrating Cisco call center software with Salesforce quickly gives agents an immediate understanding of the customer they’re interacting with. ConnectCXTM makes support resolutions happen faster, amplifying calls handled metrics and boosting customer experience.
Moving from window to window on your desktop takes time and leaves customers waiting. Giving a single dashboard to support customers saves time and improves customer satisfaction.
ConnectCXTM reduces labor cost and increases efficiency by: