Let's Connect, It's What We Do
“We enable people to collaborate with any device, from anywhere, at any time.”
- Cisco IT
Cameo Global delivers hosted IT solutions anywhere you do business.
How Can We Help?
Our knowledgeable team is here to offer their expert guidance and support.
Thank you so much for contacting
Your business is important to us and we look forward to speaking with you shortly.
For immediate questions or concerns you are welcome to call us at 1-800-901-0190
This technical support portal is for opening support cases for cloud, managed services, and Cameo software solutions.
Please Note: All Severity 1 or 2 (hard down) cases must call CSC at 1-800-978-3163. This is the fastest way to restore service in an emergency situation. Click here to learn more about service and support requests.[/bsf-info-box][ultimate_modal modal_title=”Choosing the Severity of a Case” btn_size=”md” btn_bg_color=”#b6cd34″ btn_txt_color=”#ffffff” btn_text=”Learn More” modal_style=”overlay-zoomin” overlay_bg_opacity=”80″]
- Severity 1 means an existing system or application is down or there is a critical impact to the business operation. The Customer and Cameo both will commit full-time resources 7x24x365 to resolve the situation. Must be opened by phone.
- Severity 2 means operation of an existing system or application is severely degraded or significant aspects of the operation are negatively impacted. The Customer and Cameo both will commit full-time resources Mon – Fri 7am – 7pm EST to resolve the situation. Must be opened by phone.
- Severity 3 means operational performance of the system or application is impaired, although most business operations remain functional. The Customer and Cameo both are willing to commit resources during Standard Business Hours to restore service to satisfactory levels. Must be opened online.
- Severity 4 means information is required on product capabilities, installation, or configuration. There is little or no impact to the customer’s operation. The Customer and Cameo both are willing to provide resources during Standard Business Hours to provide information or assistance as requested. Must be opened online.
Us employees using ADP can click here. Please contact HR for your portal if you are not currently using ADP.[/bsf-info-box]
Do you have your contract number?
Need to know next steps?
Check out Cameo’s technical support services for more information on how to open cases.[/bsf-info-box]