Business Collaboration Solutions

Cloud, Hosted, and Premise Contact Center Solutions

Our innovative software solutions enable contact centers to work smarter and more efficiently.

Contact Center Solutions Include

Cameo Global is internationally recognized as a leading provider of Cisco Contact Center solutions

Cisco Unified Contact Center Express (UCCX)

  • Designed for environments with up to 400 agents
  • Sophisticated call routing and contact management
  • Embedded reporting solution
  • Built-in, interactive voice-response capability
  • Integrated outbound call management

Cisco Unified Contact Center Enterprise (UCCE)

  • Designed for large scale deployments, 400-15,000 agents
  • Intelligent contact routing and call treatment
  • Network-to-desktop computer telephony integration
  • Multichannel contact management over IP
Capabilities_Cisco_v2

Workforce Optimization Applications for UCCX/E

Call & Screen Recording- 100% call recording makes it easier to prove adherence to regulations, settle transaction disputes and defend against litigation risk. Leverage this intuitive, easy to manage system to ensure you compliance and help employees with training and scoring their performance.

Analytics- Analyze customer interactions with comprehensive voice-of-the-customer analytics that provide you with the insights into “what my customers are thinking”.

  • Speech Analytics- Two speech analytics engines—phonetic and speech-to-text transcription—provides flexible searching to find the most relevant conversations.
  • Desktop Analytics- Gain visibility into what your agents are doing during and after customer interactions by monitoring application and URL usage for all agents, even remote or at-home workers.

Workforce Management- Eliminate the old spreadsheet! Powerful applications allow supervisors to better manage all aspects of staffing – planning, managing and reporting. Our solutions provide forecasting tools to create demand based schedules, vacation allotments and shift changes. With today’s dynamic workforce this tool is a requirement for proper forecasting and workforce optimization.

Advanced Speech Recognition (ASR) & Text-to-Speech (TTS)- Raise productivity and your overall customer experience with these powerful self-service applications. Advanced speech tools from our partner Nuance allow you to professional interact with your client and provide them the information they need when they need it without having to talk to an agent.

Omni-channel Solutions

Our omni-channel approach revolutionizes connective technology.

OmniChannel-wPhotoEmail- Make sure your client’s emails are managed and treated just as importantly as a phone call. By leveraging leading email routing engines, your customer services team will have control over all your emails by properly routing to the right agent, leveraging reporting and ensuring timing customer response.

Webchat- A must-have with the type of communication your clients demand today. Webchat can increase your value to your customers by allowing customers to choose how they communicate with you. Advanced queuing, reporting and proactive chat capabilities all contribute to a stronger customer experience.

Social Media- A social media customer care solution that can help you proactively respond to customers and prospects communicating through public social media networks like Twitter, Facebook, or other public forums or blogging sites.

Deployment Options

CLOUD | PREMISE | PRIVATE CLOUD

Deploy industry leading contact center infrastructure with added flexibility, reliable software, and robust business applications. Leverage Cameo’s 20+ years of networking design experience to build a world-class contact center in the cloud or on premise.

Cameo Global can install contact centers anywhere in the world. Our Cisco-certified network design ensures uptime and comes with powerful contact center software available regardless of the consumption model—premise, cloud, or private cloud. On top of that Cameo Global has developed in-house contact center software specifically designed for Cisco contact centers that provides an elevated experience for supervisors, agents and end users.

Cloud_Premise_PrivateCloud
A shared cloud environment in our secure data center. Digital virtualization isolates customers from one another, enabling all the benefits the cloud offers at a fraction of the price of premise deployments. Effortless scaling and full infrastructure management are just two of the benefits of Cameo’s cloud contact center product.

Premise

Traditionally, all contact center infrastructure was built on premise. Cameo Global will design, build, and stand-up contact center networking infrastructure at your location. Adding the necessary infrastructure components to handle the functions your business needs to operate while leveraging hardware already on premise to keep the cost of deployment down. Cameo Global also provides managed infrastructure support as required by customers.

Private Cloud

A flexible consumption model where clients own the equipment, but physical maintenance and management is provided by Cameo Global in our state of the art data center. Customer isolation is guaranteed through physical and logical device segregation. On top of all the benefits the cloud has to offer—seamless scaling, network redundancy, and global availability—private cloud deployments come with a CAPEX pricing model, removing the burden of intermittent large capital spends.