Cameo Managed Services, cloud contact center, monitoring services

Michigan State University Federal Credit Union chooses Cameo Solutions for Contact Center Managed Services

PLEASANTON, Calif. – September 6, 2019 – Cameo Solutions, Inc., a wholly owned subsidiary of Cameo Global, Inc., has signed a long-term contract agreement with Michigan State University Federal Credit Union (MSUFCU) to provide contact center managed services to their workforce. By leveraging Cameo’s Network Operations Centers, MSUFCU contact center agents will have access to the most advanced features of contemporary hosted contact center technology as well as support from a global team of experts monitoring their critical application servers, WAN & contact center infrastructure; ensuring their customer’s interactions are both effective and reliable.

Cameo was chosen for this service because of their extensive expertise and reputation for building and maintaining Cisco’s Collaboration platform, with specific capabilities in Cisco Contact Center Enterprise. As a Cisco certified ATP Contact Center Partner, as well as a Master Cloud and Managed Services partner, Cameo is uniquely qualified to assist clients in delivering a best-in-class customer experience.  As part of their value to MSUFCU, Cameo will monitor and maintain their existing system and work closely with their business units to offer additional productivity enhancements. MSUFCU has also invested in Cisco Flex Licensing, providing them a strategy for migrating their existing premise platform to Cameo’s award winning CloudBlu™, a Hosted Contact Center (HCS) cloud offering unique to Cameo.

Andrew Higgins, Cameo Global’s VP of Operations said, “The Cameo team is looking forward to the partnership with Michigan State Credit Union. We will integrate our tools, process and reporting capabilities with their business process to ensure they experience the proactive approach of our operations team as rapidly as possible. Additionally, our Customer Advocacy team will work closely with their leadership to begin identifying opportunities to optimize their customer care experience and drive adoption of innovative self-service capabilities.”

Cameo Awarded Nuance Growth Partner of the Year for 2018

Cameo Global, a leading collaboration solution provider, was recently awarded Nuance’s 2018 Growth Partner of the Year at the Nuance Partner Experience Summit held on February 7th, 2019 in Las Vegas.  The achievement was attributed to several high-profile joint customer wins which contributed to a record growth of over 130% Y/Y in sales revenues for Cameo’s Nuance solutions.

Over the past 2 years, Cameo has made significant strategic investments in contact center solutions which drive measurable improvements in the overall experience for both the end users and the customer service agents.  Our strategic partnership with Nuance delivers on this value proposition with marketing leading new capabilities in Conversational IVRs, Artificial Intelligence and voice biometrics.

“We are excited about where Nuance is going in terms of executing on product development, digital channels and their overall API strategy. They are a generation ahead of the competition in terms of their ability to integrate human and virtual assistance using advanced machine learning analytics”, said Ed McCrossen, President, Cameo Solutions, Inc.

 

Cameo Awarded 2018 Nuance Growth Partner of the Year

PLEASANTON, Calif. – February 18, 2019 – Cameo Global, a leading collaboration solution provider, was recently awarded Nuance’s 2018 Growth Partner of the Year at the Nuance Partner Experience Summit held on February 7th, 2019 in Las Vegas.  The achievement was attributed to several high-profile joint customer wins which contributed to a record growth of over 130% Y/Y in sales revenues for Cameo’s Nuance solutions.

Over the past 2 years, Cameo has made significant strategic investments in contact center solutions which drive measurable improvements in the overall experience for both the end users and the customer service agents.  Our strategic partnership with Nuance delivers on this value proposition with marketing leading new capabilities in Conversational IVRs, Artificial Intelligence and voice biometrics.

“We are excited about where Nuance is going in terms of executing on product development, digital channels and their overall API strategy. They are a generation ahead of the competition in terms of their ability to integrate human and virtual assistance using advanced machine learning analytics”, said Ed McCrossen, President, Cameo Solutions, Inc.

 

Cameo Global IVR AI

Large Insurance Provider chooses Cameo Solutions for Conversational IVR powered by Nuance

PLEASANTON, Calif. – December 18, 2018 – Cameo Solutions, a wholly owned subsidiary of Cameo Global, has been chosen to lead the implementation of Nuance’s market leading AI-powered Conversational IVR for one of the nation’s largest Healthcare Insurance Providers. Cameo was awarded this contract based on their ability to match the customer’s business metrics with an IVR that is both agile and cost effective. A comprehensive cost/benefit analysis demonstrated over $11M in cost reductions within 5-year period through greater self-service efficiencies and productivity gains. Beyond these significant cost savings, the customer is anticipating an immediate increase in brand loyalty by providing their Members and Providers with a much-improved experience.

Cameo will also incorporate the Nuance application into the broader omni-channel platforms, creating a single repository for customer interaction history. Properly used, this contextual data will provide the foundation for meaningful and predictive customer engagements that significantly improve the customer experience.  “If someone calls and you already have the answer, or can at least predict why they are calling, then you have saved them valuable time − and possibly defused what otherwise might have been a negative interaction. This technology demonstrates to your customers that you’ve invested for their benefit, and most importantly, you value their business” says Tim Brannock, Cameo Global CMO.

Broadsoft, Cisco, Contact Center, Cameo Global, HCS

Cameo Global announces reseller partnership with Broadsoft

PLEASANTON, Calif. – June 27, 2018, – Cameo Solutions, a wholly owned subsidiary of Cameo Global, has successfully completed the certification and reseller requirements with Broadsoft, a market leading Contact Center as a Service (CCaas) provider. Broadsoft, recently acquired by Cisco Systems, provides Cameo’s commercial and SMB clients a feature-rich contact center suite that can be deployed globally, complementing Cameo’s award winning CloudBlu™, Cisco Hosted Collaboration Solution (HCS).

By adding Broadsoft to its portfolio of cloud solutions, Cameo, a Cisco certified and premier ATP Contact Center partner, is well positioned to provide all of our customers an extensive set of cloud or premise-based contact center solutions which best meet their business requirements. The Broadsoft solution is a true ACD, and provides omni-channels, WFO, outbound, analytics and an industry-leading CRM integration, all of which can be delivered as a suite of applications or ala-carte for customers with unique requirements. As the shift to cloud continues to accelerate, Cameo now has a compelling set of solutions for all sizes of customers delivered in a secure and reliable cloud subscription service.

Tim Brannock, CMO of Cameo Solutions said, “We are excited about the capabilities and flexibility the Broadsoft solution will bring to our customers, especially to our growing commercial/SMB markets. We have always been agnostic on the customers’ preferred consumption model; by offering Broadsoft along with CloudBlu™ we now have a full complement of Cloud, Premise and Hybrid solutions across the entire spectrum of customer size, feature set, geography and complexity.”

Industry leader in Credit Card processing chooses Cameo Global for Cloud Voice and Contact Center

PLEASANTON, Calif. – March 7, 2018 – Cameo Global, Inc. has signed a multi-year subscription agreement with one of the nation’s leading providers of credit card processing services.  The deployment is for Cameo’s award winning CloudBlu™ voice and contact center solution. Cameo was awarded this contract based on our ability to align with the customer’s business priorities to reduce costs while also delivering an improved customer experience for their customers.  As part of the new system, Cameo will implement a dynamic Workforce Management solution that will identify contact center employee cost metrics, analytics and provide forecasting data.  Additionally, our client will be taking advantage of a Cisco-sponsored trade-in program to convert their premise licensing to a cloud subscription. The initial deployment for this fast growing client will deliver 200+ agents on CloudBlu™ with the long term forecast rising to several thousand agents globally. CloudBlu™ is proven in the field to be an effective platform for large contact center agent counts.

CloudBlu™, an award winning Cisco Hosted Collaboration Solution (HCS) platform, delivers a full suite of market leading customer care applications including ACD, WFO, self-service and omni-channel capabilities.  As a certified Cisco Cloud & Managed Service Partner, Cameo Global is uniquely qualified to deliver a full range of collaboration and contact center solutions for customers worldwide.

On the occasion of this award, Ed McCrossen, CEO of the collaboration division of Cameo observed, “We are seeing tremendous momentum from existing Cisco customers who are looking to migrate their premise-based contact center to CloudBlu™.  They take full advantage of licensing trade-in and other Cisco sponsored programs while benefiting from Cameo hosting the contact center infrastructure.  This allows our clients the freedom to reduce their operations complexity to focus on their strategic business initiatives.”

Cameo Solutions Again Achieves Cisco Master Cloud Provider Certifications

PLEASANTON, Calif. – January 23, 2018 – Cameo Solutions, a wholly owned subsidiary of Cameo Global and an international collaboration solutions provider, today announced they have achieved recertification from Cisco as a Master Cloud and Managed Services Provider. This distinguished certification maintains Cameo as a premier Cisco Cloud Services partner and validates their ability to deliver enterprise class collaboration and contact center services through the award winning CloudBluTM platform. Cameo’s CloudBluTM is a highly scalable Cisco Hosted Collaboration Solution (HCS) cloud services offering which delivers a full suite of voice and customer care applications. In addition to the Master Cloud Certification, Cameo also achieved Cisco Powered UC as a Service and Cisco Powered Contact Center as a Service designations.

“Our customers are looking for long-term partnerships with Cloud service providers who can deliver superior voice and contact center solutions,” said Ed McCrossen, CEO Cameo Solutions. “For over 15 years, Cameo has designed, implemented and supported Cisco’s customer care solutions and this certification ensures our commitment to maintaining our technical and operational excellence.”

 

Cameo Global’s strong growth fuels new promotions

PLEASANTON, Calif. – August 24, 2017 – Cameo Global, an international collaboration solutions provider and world leader in Cisco customer care technologies announces strategic appointments to our global leadership team to support the accelerated growth of our fastest growing division, Cameo Solutions (CSI). As part of this record expansion, Ed McCrossen has been promoted to CEO of Cameo Solutions and Brian Duling has been appointed Chief Financial Officer for Cameo Global.

Cameo’s strategic investments in cloud and collaboration solutions are driving our overall revenue growth.  The CSI division continues to expand at record pace, with revenues for 2016 growing 178% compared to 2015 and, 2017 is on track to double our revenues over 2016.  The rapid adaption of our CloudBluTM, Cameo’s Contact Center as a Service (CCaaS) platform, continues to be the catalyst for our long-term growth and partnership with customers.  As one of Cisco Systems exclusive and award-winning Cloud HCS providers, Cameo is delivering clients with powerful tools for customer satisfaction and retention that promote positive “Customer Experiences”.

“As Cameo continues to drive our strategic growth initiatives, we are expanding our executive leadership team to capture new market opportunities both in Cloud and Collaboration services” said Philippe Verhees, CEO Cameo Global.  “We are delighted to have them on our team and are looking forward to continuing to deliver value to our customers, employees and investors”.

Cameo Global announces the release of CloudBlu™ v11.5

PLEASANTON, Calif. – June 28, 2017 – Cameo Global, an international collaboration solutions provider and world leader in Cisco customer care technologies, today announced the general availability of version 11.5 of their market leading CloudBlu™ customer care solution, a Cisco certified Hosted Collaboration Solution (HCS).  The new functionality and services included in this release are consistent with Cameo’s strategic roadmap for delivering cloud based services that enhance customer experience and positively impact business metrics.

Some of the highlights of the 11.5 release include the following:

  • Omnichannel Agent Licensing − contact center base licensing now includes
    email, webchat and social media capabilities; no longer a separate licensing
    add-on. All interaction channels can now be blended into a single routing
    engine, enabling real-time visibility & reporting.
  • Task Routing API − unleashes the Internet of Things (IoT) by enabling new
    types of interactions such as video, SMS and workflow events which can be
    routed and acted upon by the contact center.
  • Single Sign-on (SSO) − Support for Cisco’s SSO simplifies log-in and
    password management for agents and supervisors.

“The adoption rate for customers migrating to CloudBlu has exceeded our forecasts and more importantly, they are seeing true value by partnering with Cameo to deliver superior customer care solutions”, said Tim Brannock, CMO Cameo Global. “We focus on the customer experience first and the technology simply enables that business outcome”.

Cameo Global added to Visa’s PCI/DSS Service Provider Registry

PLEASANTON, Calif. – June 1, 2017 – Cameo Global, an international collaboration solutions provider and world leader in Cisco Cloud Services today announced that they have been added to Visa’s registry for PCI and DSS compliance, validating their ability to securely support critical customer data transactions. As part of the certification requirements, Cameo completes an annual PCI/DSS security audit delivered by a Qualified Security Assessor (QSA) and has meet all applicable Visa program requirements.

“Since we launched our Cisco Certified CloudBlu™ service back in 2013, one of the key pillars of overall customer experience offering is maintaining the highest levels of security,” says Tim Brannock, Chief Marketing Officer at Cameo Global. “Our customers are demanding their cloud services providers exceed the minimum level of security support, we excel not just by adhering to industry standards but by architecting isolated cloud deployments so that our customers have peace of mind their data is not being exposed.”

Cameo’s CloudBlu™ is a highly scalable Cisco’s HCS hosted collaboration and contact center platform. This solution delivers a full suite of powerful voice and customer care applications that provide our clients a broad set of tools that enhance their ability to deliver superior customer service.