Cameo Global is a full-service Collaboration Solution provider with unique expertise in building and supporting contact centers. We work with our clients to develop a deep understanding of their Customer Care goals and then design the contact center solution to meet those business outcomes. We offer a wide variety of deployment options, including Premise, Cloud, Cisco HCS, or Managed Services.
Cameo proudly supports Cisco, a market leader in contact center technology. Our customers range from commercial clients to Fortune 500 companies, large universities and state governments. The Cisco portfolio of contact center solutions is comprised of three platforms, Webex Contact Center, UCCX, and UCCE. Additionally, Cameo offers the award winning CloudBlu, a Cisco certified HCS Cloud Contact Center platform that offers a highly redundant and feature-rich Contact Center as a Service. (CCaaS)
Cisco Contact Center Portfolio
Traditional customer ownedContact Center solution
# 1 WW Market Share UCCX,PCCE & UCCE platforms
Supports numerous WFO solutions
Powerful Contact Center solution deliveredthrough HCS certified Partners
Single or Multi-Tenant Instances available, including PCI and HIPPA compliant
Highly Secure data protection
Full omni-channel experience
Industry leading WFO solutions
Cisco Webex Contact Center
Native Contact Center services deliveredthrough Cisco datacenters
Full Omni-channel experience
Customer Journey Analytics
CRM Connectors, including SFDC,Microsoft Dynamics, and Oracle
Workforce Optimization Applications
Call and Screen recording solutions provide clients a proven solution for adhering to quality metrics, improving agent performance scoring and a real-time data source for legal compliance and customer disputes. Cameo partners with the leading Quality Monitoring vendors to deliver the critical recording services and analytics to drive greater efficiency and agent productivity.
Analyze customer interactions with comprehensive voice-of-the-customer analytics that provide real-time insights into Key Performance Metrics (KPI). With desktop analytics, gain visibility into what your agents are doing during and after customer interactions with application and URL usage monitoring software for agents—even remote or at-home workers.
A powerful productivity application that allows business analysts’ to properly manage all aspects of resource utilization, including agent forecasting, scheduling and reporting. With today's dynamic human resource challenges, a WFM system that is properly tuned can significantly improve overall management of contact centers optimization.
Raise productivity and your overall customer experience with these powerful self-service applications. Advanced speech tools and bots from our partner Nuance allow you to professionally interact with your clients and provide them with the information they need, when they need it, without having to talk to an agent.
Cameo Global’s cloud service supports the full suite of UC/Contact Center applications in a scalable, secure, and affordable package.Go Cloud
Cameo’s complete services offering includes a pre-sales engineer, implementation, optimization and 24/7 Day 2 managed services.Go Premise
You own the equipment (Capex) and leverage Cameo’s experts to run and manage your system (Opex).Go Private Cloud
Our omni-channel approach revolutionizes connective technology.
Email- Customers expect emails and other forms of communication to be treated with the same level of urgency as a phone call. By leveraging leading email routing engines, your customer service team will have control over all your emails by properly routing them to the right agent, leveraging reporting and ensuring a timely response.
Web chat- A must-have with the type of communication your clients demand today. Web chat can increase your value to your customers by allowing customers to choose how they communicate with you. Advanced queuing, reporting and proactive chat capabilities all contribute to a stronger customer experience.
Social Media- Deploy a social media customer care solution that can help you proactively respond to customers and prospects communicating through social media networks like Twitter, Facebook, or other public forums and blogging sites.
The Focus on Improved Customer Experiences
Customers want better service – when and how they need it.
Organizations that are realizing this and focusing on creating improved customer experience across all channels of communication are reaping the beneﬁts.
The CloudBlu platform is built to improve the customer journey by leveraging multiple channels of communication, robust speech analytics, and reporting tools enabling a clear view of your customer.
Customer experience requirements are changing moment to moment with the additions of channels such as social media, video, email, webchat, SMS, and IVR self service. This requires new applications to track analytics while constantly keeping and eye out for new devices and technologies that are reshaping the landscape.
A shift to the customer experience model can allow your business to acquire more information from customers that could be used to improve operations and achieve greater business results.
Cisco Contact Center Benefits
Unified channels allow for priority voice,
chat and email support.
Tight integration with web and mobile applications
allow for a seamless customer journey.
Open API system enabling integrations with CRMs
and other critical customer care applications.
Contact one of our knowledgeable advisers
to learn more about option and benefits.
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Cisco contact center from Cameo Global