Industry leader in Credit Card processing chooses Cameo Global for Cloud Voice and Contact Center
PLEASANTON, Calif. – March 7, 2018 – Cameo Global, Inc. has signed a multi-year subscription agreement with one of the nation’s leading providers of credit card processing services. The deployment is for Cameo’s award winning CloudBlu™ voice and contact center solution. Cameo was awarded this contract based on our ability to align with the customer’s business priorities to reduce costs while also delivering an improved customer experience for their customers. As part of the new system, Cameo will implement a dynamic Workforce Management solution that will identify contact center employee cost metrics, analytics and provide forecasting data. Additionally, our client will be taking advantage of a Cisco-sponsored trade-in program to convert their premise licensing to a cloud subscription. The initial deployment for this fast growing client will deliver 200+ agents on CloudBlu™ with the long term forecast rising to several thousand agents globally. CloudBlu™ is proven in the field to be an effective platform for large contact center agent counts.
CloudBlu™, an award winning Cisco Hosted Collaboration Solution (HCS) platform, delivers a full suite of market leading customer care applications including ACD, WFO, self-service and omni-channel capabilities. As a certified Cisco Cloud & Managed Service Partner, Cameo Global is uniquely qualified to deliver a full range of collaboration and contact center solutions for customers worldwide.
On the occasion of this award, Ed McCrossen, CEO of the collaboration division of Cameo observed, “We are seeing tremendous momentum from existing Cisco customers who are looking to migrate their premise-based contact center to CloudBlu™. They take full advantage of licensing trade-in and other Cisco sponsored programs while benefiting from Cameo hosting the contact center infrastructure. This allows our clients the freedom to reduce their operations complexity to focus on their strategic business initiatives.”