Cameo Global wins N. America’s largest Cisco HCS for Contact Center solution
Large Healthcare provider tops a list of several strategic new clients migrating to CloudBluTM
PLEASANTON, Calif. – June 30, 2016 – Cameo Global, a collaboration solutions provider, has been awarded the largest Cisco HCS for Contact Center contract in North America. Cameo Global’s CloudBluTM, a Cisco certified hosted collaboration and contact center solution built in the cloud provides a full suite of market leading voice and contact center applications enabling a higher level of customer experience and productivity via an easy to consume monthly subscription model. Upon completion of the Cisco HCS deployment later this year, the client will have 5,000 named agents located in contact centers around the world including US, India and work-at-home agents.
In addition to the healthcare industry win, Cameo Global is seeing a mix of new customers migrating to CloudBluTM that cut across several verticals including finance, retail, manufacturing, and technology services. Each of these new customers are seeing the benefits of partnering with Cameo to deploy a flexible customer care platform that delivers today’s most advanced communication applications including omni-channel, recording, workforce optimization and a powerful multi-vendor reporting engine. Each of these new logos have contributed to a record year for our cloud business with booking revenues up over 200% YTD in 2016.
Philippe Verhees, CEO of Cameo Global, said “The overall customer experience and how easily and effectively we communicate the right information via the right channel is paramount to ensuring future business. Customers rely on us to deliver monthly cloud services offerings that they would struggle to implement on their own. We feel strongly about empowering our clients with competitive advantages and CloudBluTM delivers on this promise, it is truly ‘Customer Experience as a Service’”.