Michigan State University Federal Credit Union chooses Cameo Solutions for Contact Center Managed Services
PLEASANTON, Calif. – September 6, 2019 – Cameo Solutions, Inc., a wholly owned subsidiary of Cameo Global, Inc., has signed a long-term contract agreement with Michigan State University Federal Credit Union (MSUFCU) to provide contact center managed services to their workforce. By leveraging Cameo’s Network Operations Centers, MSUFCU contact center agents will have access to the most advanced features of contemporary hosted contact center technology as well as support from a global team of experts monitoring their critical application servers, WAN & contact center infrastructure; ensuring their customer’s interactions are both effective and reliable.
Cameo was chosen for this service because of their extensive expertise and reputation for building and maintaining Cisco’s Collaboration platform, with specific capabilities in Cisco Contact Center Enterprise. As a Cisco certified ATP Contact Center Partner, as well as a Master Cloud and Managed Services partner, Cameo is uniquely qualified to assist clients in delivering a best-in-class customer experience. As part of their value to MSUFCU, Cameo will monitor and maintain their existing system and work closely with their business units to offer additional productivity enhancements. MSUFCU has also invested in Cisco Flex Licensing, providing them a strategy for migrating their existing premise platform to Cameo’s award winning CloudBlu™, a Hosted Contact Center (HCS) cloud offering unique to Cameo.
Andrew Higgins, Cameo Global’s VP of Operations said, “The Cameo team is looking forward to the partnership with Michigan State Credit Union. We will integrate our tools, process and reporting capabilities with their business process to ensure they experience the proactive approach of our operations team as rapidly as possible. Additionally, our Customer Advocacy team will work closely with their leadership to begin identifying opportunities to optimize their customer care experience and drive adoption of innovative self-service capabilities.”