Broadsoft, Cisco, Contact Center, Cameo Global, HCS

Cameo Global announces reseller partnership with Broadsoft

PLEASANTON, Calif. – June 27, 2018, – Cameo Solutions, a wholly owned subsidiary of Cameo Global, has successfully completed the certification and reseller requirements with Broadsoft, a market leading Contact Center as a Service (CCaas) provider. Broadsoft, recently acquired by Cisco Systems, provides Cameo’s commercial and SMB clients a feature-rich contact center suite that can be deployed globally, complementing Cameo’s award winning CloudBlu™, Cisco Hosted Collaboration Solution (HCS).

By adding Broadsoft to its portfolio of cloud solutions, Cameo, a Cisco certified and premier ATP Contact Center partner, is well positioned to provide all of our customers an extensive set of cloud or premise-based contact center solutions which best meet their business requirements. The Broadsoft solution is a true ACD, and provides omni-channels, WFO, outbound, analytics and an industry-leading CRM integration, all of which can be delivered as a suite of applications or ala-carte for customers with unique requirements. As the shift to cloud continues to accelerate, Cameo now has a compelling set of solutions for all sizes of customers delivered in a secure and reliable cloud subscription service.

Tim Brannock, CMO of Cameo Solutions said, “We are excited about the capabilities and flexibility the Broadsoft solution will bring to our customers, especially to our growing commercial/SMB markets. We have always been agnostic on the customers’ preferred consumption model; by offering Broadsoft along with CloudBlu™ we now have a full complement of Cloud, Premise and Hybrid solutions across the entire spectrum of customer size, feature set, geography and complexity.”

Cameo Global announces the release of CloudBlu™ v11.5

PLEASANTON, Calif. – June 28, 2017 – Cameo Global, an international collaboration solutions provider and world leader in Cisco customer care technologies, today announced the general availability of version 11.5 of their market leading CloudBlu™ customer care solution, a Cisco certified Hosted Collaboration Solution (HCS).  The new functionality and services included in this release are consistent with Cameo’s strategic roadmap for delivering cloud based services that enhance customer experience and positively impact business metrics.

Some of the highlights of the 11.5 release include the following:

  • Omnichannel Agent Licensing − contact center base licensing now includes
    email, webchat and social media capabilities; no longer a separate licensing
    add-on. All interaction channels can now be blended into a single routing
    engine, enabling real-time visibility & reporting.
  • Task Routing API − unleashes the Internet of Things (IoT) by enabling new
    types of interactions such as video, SMS and workflow events which can be
    routed and acted upon by the contact center.
  • Single Sign-on (SSO) − Support for Cisco’s SSO simplifies log-in and
    password management for agents and supervisors.

“The adoption rate for customers migrating to CloudBlu has exceeded our forecasts and more importantly, they are seeing true value by partnering with Cameo to deliver superior customer care solutions”, said Tim Brannock, CMO Cameo Global. “We focus on the customer experience first and the technology simply enables that business outcome”.

Cameo Global added to Visa’s PCI/DSS Service Provider Registry

PLEASANTON, Calif. – June 1, 2017 – Cameo Global, an international collaboration solutions provider and world leader in Cisco Cloud Services today announced that they have been added to Visa’s registry for PCI and DSS compliance, validating their ability to securely support critical customer data transactions. As part of the certification requirements, Cameo completes an annual PCI/DSS security audit delivered by a Qualified Security Assessor (QSA) and has meet all applicable Visa program requirements.

“Since we launched our Cisco Certified CloudBlu™ service back in 2013, one of the key pillars of overall customer experience offering is maintaining the highest levels of security,” says Tim Brannock, Chief Marketing Officer at Cameo Global. “Our customers are demanding their cloud services providers exceed the minimum level of security support, we excel not just by adhering to industry standards but by architecting isolated cloud deployments so that our customers have peace of mind their data is not being exposed.”

Cameo’s CloudBlu™ is a highly scalable Cisco’s HCS hosted collaboration and contact center platform. This solution delivers a full suite of powerful voice and customer care applications that provide our clients a broad set of tools that enhance their ability to deliver superior customer service.

Cameo Global Officially Sponsored the 7th Annual Hook and Ladder Run Benefiting the Livermore-Pleasanton Firefighters Foundation

Cameo Global launches philanthropic efforts with its nonprofit, Cameo Cares, community outreach program.

PLEASANTON, CA – June 25, 2015 – Cameo Global announces its new philanthropic community outreach program, Cameo Cares. As business has been steadily and rapidly growing, Cameo Global believes that it is time to give back to surrounding global communities. In one of its first efforts, the employees from Silicon Valley headquarters participated in The 7th Annual Hook and Ladder Run to support injured and fallen firefighters and local charities in the Tri Valley.

This year’s run was held on June 7th, 2015 at Wente Vineyards in Livermore, CA. Our employees participated in both the 5k and 10k runs! Matt Thau, Livermore Pleasanton Firefighter, said, “We were able to raise over $55,000 to help support injured and fallen firefighters, police officers, first responders and their families, as well as the numerous local and national charities.” Not only did the employees participate in the run, they also collected money to donate as well as bags and bags of their own shoes to be used to make a sustainable track for schools.

Cameo Global Marketing Associate, Scarlett Dante, said, “When upper management first approached me about finding a local charity to support, I was overjoyed at the opportunity. The fact that our employees embraced it and got on board quickly really made a statement about the people who work at Cameo Global. I’m proud to work for a company that contributes to the overall greater good. I believe that the difference that a company makes doesn’t stop with the business that they do.” Cameo Global looks forward to announcing their next Cameo Cares project in the near future.

Follow Cameo Global on Twitter at @CameoGlobal.