Broadsoft, Cisco, Contact Center, Cameo Global, HCS

Cameo Global announces reseller partnership with Broadsoft

PLEASANTON, Calif. – June 27, 2018, – Cameo Solutions, a wholly owned subsidiary of Cameo Global, has successfully completed the certification and reseller requirements with Broadsoft, a market leading Contact Center as a Service (CCaas) provider. Broadsoft, recently acquired by Cisco Systems, provides Cameo’s commercial and SMB clients a feature-rich contact center suite that can be deployed globally, complementing Cameo’s award winning CloudBlu™, Cisco Hosted Collaboration Solution (HCS).

By adding Broadsoft to its portfolio of cloud solutions, Cameo, a Cisco certified and premier ATP Contact Center partner, is well positioned to provide all of our customers an extensive set of cloud or premise-based contact center solutions which best meet their business requirements. The Broadsoft solution is a true ACD, and provides omni-channels, WFO, outbound, analytics and an industry-leading CRM integration, all of which can be delivered as a suite of applications or ala-carte for customers with unique requirements. As the shift to cloud continues to accelerate, Cameo now has a compelling set of solutions for all sizes of customers delivered in a secure and reliable cloud subscription service.

Tim Brannock, CMO of Cameo Solutions said, “We are excited about the capabilities and flexibility the Broadsoft solution will bring to our customers, especially to our growing commercial/SMB markets. We have always been agnostic on the customers’ preferred consumption model; by offering Broadsoft along with CloudBlu™ we now have a full complement of Cloud, Premise and Hybrid solutions across the entire spectrum of customer size, feature set, geography and complexity.”

Cameo Solutions Again Achieves Cisco Master Cloud Provider Certifications

PLEASANTON, Calif. – January 23, 2018 – Cameo Solutions, a wholly owned subsidiary of Cameo Global and an international collaboration solutions provider, today announced they have achieved recertification from Cisco as a Master Cloud and Managed Services Provider. This distinguished certification maintains Cameo as a premier Cisco Cloud Services partner and validates their ability to deliver enterprise class collaboration and contact center services through the award winning CloudBluTM platform. Cameo’s CloudBluTM is a highly scalable Cisco Hosted Collaboration Solution (HCS) cloud services offering which delivers a full suite of voice and customer care applications. In addition to the Master Cloud Certification, Cameo also achieved Cisco Powered UC as a Service and Cisco Powered Contact Center as a Service designations.

“Our customers are looking for long-term partnerships with Cloud service providers who can deliver superior voice and contact center solutions,” said Ed McCrossen, CEO Cameo Solutions. “For over 15 years, Cameo has designed, implemented and supported Cisco’s customer care solutions and this certification ensures our commitment to maintaining our technical and operational excellence.”

 

Cameo Global announces the release of CloudBlu™ v11.5

PLEASANTON, Calif. – June 28, 2017 – Cameo Global, an international collaboration solutions provider and world leader in Cisco customer care technologies, today announced the general availability of version 11.5 of their market leading CloudBlu™ customer care solution, a Cisco certified Hosted Collaboration Solution (HCS).  The new functionality and services included in this release are consistent with Cameo’s strategic roadmap for delivering cloud based services that enhance customer experience and positively impact business metrics.

Some of the highlights of the 11.5 release include the following:

  • Omnichannel Agent Licensing − contact center base licensing now includes
    email, webchat and social media capabilities; no longer a separate licensing
    add-on. All interaction channels can now be blended into a single routing
    engine, enabling real-time visibility & reporting.
  • Task Routing API − unleashes the Internet of Things (IoT) by enabling new
    types of interactions such as video, SMS and workflow events which can be
    routed and acted upon by the contact center.
  • Single Sign-on (SSO) − Support for Cisco’s SSO simplifies log-in and
    password management for agents and supervisors.

“The adoption rate for customers migrating to CloudBlu has exceeded our forecasts and more importantly, they are seeing true value by partnering with Cameo to deliver superior customer care solutions”, said Tim Brannock, CMO Cameo Global. “We focus on the customer experience first and the technology simply enables that business outcome”.

Growing Staff Triggers Relocation of Cameo Global’s Ohio Operations

New business prompts relocation of Cameo Global’s Ohio HQ

CINCINNATI, OH – December 5, 2016 – Cameo Global, an international collaboration solutions provider and a leader in Cisco customer care, is moving their Cincinnati office to a new regional hub. The new location at 9078 Union Centre Blvd. in West Chester, Ohio will support Cameo’s increasing sales, operations, and support staff.

The Union Centre location will allow Cameo’s Cincinnati based team to consolidate offices while making room for additional talent and leadership at the company’s regional headquarters.  Previously Cameo had been running all Ohio and regional operations out of a nearby Cincinnati location, but recently out-grew the space due to the addition of several new teams dedicated to new business growth won by Cameo Global.

“The Union Center office is definitely a step-up when it comes to accommodations and space. With our new hires the old office location was just too small. I’m excited to see how much more productive we can be in the new environment,” says Tim Brannock, Chief Marketing Officer at Cameo Global.

In addition to new business success Cameo has also added substantially to their Network Operations Center (NOC) staff to support recent large customer wins for Cameo’s CloudBluTM platform, a technology that delivers enterprise class Cisco voice, collaboration, and contact center services. Cameo is forecasting even more growth in 2017 and predicts a doubling of their client base for managed services and cloud solutions.